FAQ

1. How can I customize a product?
You can customize our products by uploading your design, logo, or text using the 'Personlize design' button on the product page. This tool allows you to resize, reposition, and preview your design on the product before placing your order.

2. What file formats do you accept for custom designs?
We accept most common file formats, including JPEG, PNG, and SVG. Please ensure your design is high resolution to achieve the best print quality.

3. Can I see a preview of my customized product before ordering?
Yes, our customization tool provides a real-time preview of your design on the product. We encourage you to adjust and review your design thoroughly before completing your purchase.

4. What are the shipping options and times?
We offer standard shipping options. Standard shipping typically takes 5-7 business days. Shipping times may vary based on your location.

5. Can I place a bulk order for a discount?
Absolutely! We offer discounts on bulk orders. The discount percentage depends on the quantity ordered. The discounts offered are applied automatically at checkout. Here's a breakdown of discounts offered:


6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress online.

7. Do you offer different sizes and colors for apparel?
Yes, our t-shirts, hoodies, and sweatshirts come in various sizes ranging from XS to 3XL. We also offer a selection of colors. You can view and select your preferred size and color on each product page.

8. How do I choose the right size?
We have a size guide available on each apparel product page. It includes measurements that can help you select the best fit. If you're between sizes, we usually recommend going for the larger size for a more comfortable fit.

9. What is your return policy?
We accept returns within 30 days of purchase for non-customized products. For customized products, we only accept returns if there is a defect in the product or printing. Please contact our customer service for return instructions.

10. Can I cancel or change my order?
Due to the customized nature of our products, orders go into production shortly after being placed. If you need to cancel or change your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once production has started.

11. How can I contact customer service?
You can reach our customer service team via email at support@customprintworks.ca, by phone at (226) 501-0479, or through our website's live chat feature. Our team responds within 24 hours.

12. Do you offer design assistance for custom orders?
Yes, we do! If you need help with your design or want to ensure it meets our printing requirements, our team is here to assist. Please contact our customer service for more details.